Privacy Policy

Continental Cleaning Group LLC, doing business as Continental Cleaning ("Continental Cleaning," "we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request a quote, book or receive cleaning services, communicate with us, or opt in to receive SMS/text messages.

1. Information We Collect

Information you provide to us: Name, email address, phone number, service address, billing or transaction information, booking details, cleaning preferences, customer-service communications, and other information you voluntarily provide.

Information collected automatically: When you use our website or online services, we may receive device, browser, IP address, usage, cookie, and similar technical information.

SMS information: If you opt in to text messaging, we may collect your mobile number, consent records, message history, delivery information, and related communication preferences.

2. How We Use Information

We use personal information to provide and schedule services; prepare quotes; process and administer bookings and payments; communicate about appointments, service updates, account matters, and customer support; send promotional communications when permitted; operate, secure, and improve our website and services; prevent fraud or misuse; and comply with legal obligations.

3. SMS/Text Messaging Privacy

When you provide your mobile number and consent to receive text messages from Continental Cleaning, we may send messages related to quotes, bookings, appointment reminders, service updates, customer support, and, where you separately consent or where otherwise permitted, promotional offers.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to a message. You may reply HELP for assistance or contact us using the information below.

Mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold, rented, or shared with unaffiliated third parties for their own marketing purposes.

4. How We Share Information

We may share personal information with service providers that help us operate our business, such as communications, scheduling, booking, payment, hosting, analytics, and professional-service providers. We may also disclose information when required by law, to protect rights or safety, in connection with a business transaction, or with your direction or consent. We do not sell personal information for money.

5. Cookies & Online Technologies

Our website and service providers may use cookies and similar technologies to remember preferences, understand website usage, improve performance, and support security. Browser settings may allow you to block or delete cookies, although some website features may not function properly afterward.

6. Data Retention & Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including business, contractual, tax, accounting, dispute-resolution, and legal requirements. We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure.

7. Your Choices

You may ask to update or correct information you provided to us, unsubscribe from marketing emails using the instructions in those messages, and opt out of SMS messages by replying STOP. Depending on where you live, applicable law may provide additional privacy rights.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website or text messaging program.

9. Third-Party Services

Our website or communications may link to or rely on third-party services. Their privacy practices are governed by their own policies, and we encourage you to review those policies when using their services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. Material changes may also be communicated through our website or other appropriate means.

11. Contact Us

Continental Cleaning Group LLC
Doing business as Continental Cleaning

Phone: (267) 500-4502
Email: info@continentalcleaningllc.com
Website: www.continentalcleaningllc.com

SMS Quick Terms

Consent to receive text messages is not a condition of purchasing cleaning services. You can withdraw SMS consent at any time by replying STOP.